Privacy Policy

STORE POLICIES — Arvenar Store

Last updated: [10/19/2026]

Welcome to Arvenar Store. This page brings together the policies and terms that explain how our purchasing, delivery, exchange, return, refund, and data usage processes work.

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Customer Service:

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WhatsApp: (24) 99864-8539

Email: arralicontato@gmail.com

Hours: Monday to Friday, 9:00 AM–6:00 PM

Average response time: 48 business hours

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Table of Contents

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- Delivery and Shipping
- Exchanges, Returns, and Refunds
- Privacy Policy (LGPD)
- Terms and Conditions of Use
- Cookies and Technologies
- Contact and Support

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1) Delivery and Shipping

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Order Processing

After payment is confirmed, the order goes into processing (picking/packing) within 1 business day.

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Delivery Time

Delivery time may vary depending on:

- ZIP code/Region
- Item availability
- Logistics/carrier

The estimated delivery time is shown at checkout, before you complete your purchase. Average estimate: 7 business days.

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Shipping Cost

The shipping cost is calculated automatically at checkout, based on ZIP code and current rules. In the case of a promotion (e.g., free shipping), the conditions will be clearly stated on the website.

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Tracking

When available, the tracking code will be sent by EMAIL/WHATSAPP after the order is shipped/dispatched.

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Delivery Attempts and Incorrect Address

It is the customer's responsibility to enter the address correctly. If the order is returned due to an incomplete/incorrect address or because no one was available to receive it, reshipment may require a new shipping payment or a partial refund, depending on case review and logistics costs.

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Delays and Events Beyond Our Control

Delays may occur due to external factors (e.g., periods of high demand, logistics issues, weather, strikes, local restrictions). If there is a delay, our team will provide guidance through the support channel.

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2) Exchanges, Returns, and Refunds

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 How to Request

To request an exchange/return/refund, contact us via:

WhatsApp: (24) 99864-8539

Email: arralicontato@gmail.com

Please send:

- Order number
- Buyer's name
- Reason for the request
- Photos/video (when there is a defect/damage)

 

Request Deadline

The deadline to request an exchange/return is 7 calendar days after you receive the product.

Important: Adjust this deadline to what your operation can actually support and to the rules that apply to your type of product. If you have any questions, review it with someone from the legal department.

 

Product Condition for Return/Exchange

To be eligible, the request must meet the following conditions:

- [no signs of use / in original packaging / with accessories / etc.]
- [with tag/seal intact, if applicable]

We reserve the right to decline the request if improper use, misuse, or missing items/accessories that came with the product are found.

 

Defective/Damaged Product

If the product arrives defective or damaged, we will evaluate the case and guide you through the exchange or refund procedure based on review and supporting evidence (photos/video).

 

Refund

If approved, the refund will be issued via:

[same payment method / credit card reversal / Pix / store credit]

Estimated time after approval: 1 business day (may vary depending on the payment method and card issuers/processors).

 

Return Shipping

Clearly define the following (choose and keep consistent with your operation):

- In case of defect/damage: [store covers shipping / guides the procedure]
- In case of regret/withdrawal: [customer covers shipping / store rules]

 

Non-Eligible Items (if applicable)

Some items may not be eligible for exchange/return for reasons of hygiene/personal use/consumption, when applicable. Examples: [e.g., intimate items, opened cosmetics, personalized items]. If you sell this type of product, list it here clearly.

 

3) Privacy Policy (LGPD)

Arvenar Store respects the privacy of your data. We use personal information only to process orders, provide support, and improve your experience.

 

What Data We Collect

We may collect:

- Name, email, phone number
- Shipping and billing address
- Payment information (processed by providers; we do not store sensitive data beyond what is necessary)
- Order history
- Browsing data (e.g., IP, device, pages visited), when applicable

 

How We Use Your Data

- To process purchases, payments, and deliveries
- Customer service and support
- Fraud prevention and security
- Improving the website experience
- Marketing and communications (when authorized, if applicable)

 

Sharing with Third Parties

If necessary, your data may be shared with partners essential to our operations, such as:

- Payment providers
- Shipping/logistics tools
- Email/CRM services
- Advertising/analytics platforms (when applicable)

Always for the purpose of enabling the service and/or improving the experience, in compliance with applicable law.

 

Your Rights (LGPD)

You may request:

- Access to your data
- Correction/update
- Deletion, when applicable
- Information about use and sharing

To submit a request: arralicontato@gmail.com or WhatsApp (24) 99864-8539.

 

Security

We adopt security measures to protect your data, but no system is 100% immune. In the event of a relevant incident, we will follow appropriate communication and mitigation procedures.

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4) Terms and Conditions of Use

By purchasing from Arvenar Store, you agree to these terms.

 

About the Store

Arvenar Store sells electronic products to consumers in the United States.

Responsible party information:

Legal name/Name: Arvenar Store

CPF: 181.402.887-05

 

Product Information

We strive to present descriptions and images as accurately as possible. However, variations may exist in:

- color/shade (screen/lighting)
- batch/model
- minor specifications provided by the supplier

 

Prices and Promotions

Prices and promotions may be changed without prior notice, without affecting orders already completed.

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Customer Responsibility

The customer is responsible for:

- Providing correct information at checkout
- Following order communications
- Ensuring someone will be available to receive the order at the address provided

 

Misuse and Fraud

We may cancel orders suspected of fraud or payment/data inconsistencies, subject to review.

 

Cookies and Technologies

We may use cookies and similar technologies to:

- Maintain website functionality
- Remember preferences
- Measure performance and improve the experience
- Personalize ads, when applicable

You can manage cookies in your browser settings.

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Contact and Support

Official channels:

WhatsApp: (24) 99864-8539

Email: arralicontato@gmail.com

Hours: Monday to Friday, 9 a.m. to 6 p.m.